International Project Management Association (IPMA) Practice Exam

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Which stage is last in the problem-solving process?

Select and apply the best course of action
Identify individuals affected by the problem
Follow-up to ensure the problem was solved
Identify possible courses of action

The correct answer is: Follow-up to ensure the problem was solved

In the problem-solving process, the last stage is crucial for confirming the effectiveness of the solution implemented. Following up to ensure the problem was solved allows project managers and teams to assess whether the actions taken have resolved the issue effectively. This stage involves monitoring the outcomes and impacts of the solution, making it essential for understanding the problem’s resolution and preventing any recurrence. This follow-up not only validates the solution but also provides valuable feedback that can inform future problem-solving efforts. It helps in identifying any unforeseen consequences, ensuring the stakeholders are satisfied, and confirming that the issue is truly resolved rather than just temporarily addressed. Engaging in follow-up activities reflects a commitment to continuous improvement, which is a cornerstone of effective project management. In contrast, the other stages—selecting and applying a course of action, identifying those affected by the problem, and determining possible solutions—are integral to the problem-solving process but precede the final step. They lay the groundwork necessary for reaching a conclusion and effectively addressing the issue at hand.